Refund Policy
Last updated: August 2024
At PerfectHeadshots, we take pride in delivering premium AI-generated headshots that feel authentic, professional, and polished. Our technology is carefully tuned to create results you'll love — but if things don’t go to plan, we’ve got you covered.
100% Satisfaction Guarantee
You are eligible for a full refund within 7 days of purchase if:
- You have not downloaded any of your generated headshots
- The purchase was a headshot package (Basic or Pro)
Refunds will include:
- The full cost of the headshot package
- Any included remix credits that came with the package
- All generated photos will be permanently removed and access revoked
Non-Refundable Items
The following items cannot be refunded:
- Remix credits purchased separately from a headshot package
- Downloaded headshots, including originals or remixes
- Purchases made more than 7 days ago
- Orders where terms were violated, including uploading unsuitable photos
Requesting a Refund
To request a refund, email us at [email protected] with:
- The email used during checkout
- A brief explanation of the issue
If eligible, we’ll process the refund within 5–10 business days back to your original payment method.
Fair Use and Abuse Prevention
Our refund policy is designed to be fair — we monitor usage patterns and reserve the right to decline refunds in cases of abuse, including:
- Repeated uploads with no intent to complete
- Excessive remixing without engaging with results
- Fraudulent chargebacks or misuse of the 7-day window
We believe in letting you try risk-free — but once photos are downloaded or remix credits are used independently, we consider the service rendered.
Thank you for trusting PerfectHeadshots.